Who We Are
Jili28 ("we," "us," "our," or "Jili28") operates the online gaming platform accessible at jili28.click. We are the data controller responsible for the personal information you provide when you register, deposit, play, or otherwise interact with the Jili28 platform.
This Privacy Policy applies to all users of the Jili28 platform, including registered players, visitors who browse without registering, and anyone who contacts Jili28 through any channel. It covers all personal data collected through jili28.click, our customer support channels, and any other point of contact you have with Jili28.
This Privacy Policy should be read together with our Terms and Conditions and our Responsible Gaming Policy. Together these documents form the complete framework governing your relationship with Jili28.
Personal Data We Collect
Jili28 collects only the personal data that is necessary to provide our services, comply with legal obligations, and keep the platform safe and fair for all Filipino players. The categories of data we collect are described below.
| Data Category | Examples | Why Collected |
|---|---|---|
| Registration Data | Name, mobile number, date of birth, email address | Account creation and identity verification |
| Identity Verification | Government-issued ID, selfie photo, proof of address | KYC compliance and fraud prevention |
| Financial Data | GCash number, bank account details, transaction history | Payment processing and AML compliance |
| Gaming Activity | Games played, bets placed, session duration, wins/losses | Platform operation, responsible gaming monitoring |
| Technical Data | IP address, device type, browser, operating system | Security, fraud detection, platform optimisation |
| Communications | Support chat logs, emails, feedback submissions | Customer service and dispute resolution |
| Marketing Preferences | Promotional opt-in/opt-out status, notification preferences | Sending relevant offers and updates (with consent) |
Jili28 does not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required by anti-money laundering or responsible gaming regulations.
How We Collect Your Data
Jili28 collects personal data through several channels:
Directly from you
The primary source of your personal data is information you provide directly to Jili28 – during registration, when completing identity verification, when making a deposit or withdrawal, when contacting our support team, and when updating your account profile.
Automatically through your use of the platform
When you use jili28.click, our systems automatically collect certain technical data including your IP address, device identifiers, browser type and version, pages visited, time spent on the platform, and game activity. This data is collected using cookies, web server logs, and similar tracking technologies described in Section 7.
From third-party service providers
Jili28 may receive data about you from third-party providers including payment processors (GCash, Maya, BDO, BPI), identity verification services, fraud detection providers, and gaming software partners. This data is used only for the purposes for which it was shared and is handled in accordance with this Privacy Policy.
Why We Use Your Personal Data
Jili28 uses your personal data for the following purposes:
- Providing the Jili28 service: Operating your account, processing deposits and withdrawals, enabling you to play games, and delivering customer support
- Identity verification and KYC: Verifying your identity in compliance with anti-money laundering (AML) and Know Your Customer (KYC) regulations applicable to online gaming platforms
- Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, cheating, money laundering, and other illegal or prohibited behaviour on the Jili28 platform
- Responsible gaming: Monitoring gaming behaviour to identify patterns that may indicate problem gambling, and delivering responsible gaming tools and interventions where appropriate
- Legal and regulatory compliance: Meeting our obligations under applicable online gaming regulations, financial regulations, and data protection laws
- Platform improvement: Analysing usage patterns to improve the Jili28 platform, fix bugs, optimise performance, and develop new features that Filipino players will find valuable
- Marketing and promotions: Sending you relevant bonus offers, promotions, and platform updates – but only where you have given your consent to receive such communications
- Dispute resolution: Using records of your gaming activity, transactions, and communications to resolve disputes fairly and accurately
Jili28 does not use your personal data for purposes beyond those described above without first obtaining your explicit consent or being required to do so by law.
Legal Basis for Processing
Jili28 processes your personal data on one or more of the following legal bases:
- Contract performance: Processing necessary to deliver the services you have signed up for, including operating your account, processing payments, and providing access to games
- Legal obligation: Processing required to comply with AML/KYC regulations, gaming licence conditions, tax obligations, and other applicable laws
- Legitimate interests: Processing necessary for Jili28's legitimate business interests, including fraud prevention, platform security, and improving the quality of our services – provided these interests do not override your fundamental rights
- Consent: Processing for marketing communications and non-essential cookies, where your explicit consent has been obtained and can be withdrawn at any time
Sharing Your Personal Data
Jili28 does not sell your personal data to any third party. This is an absolute commitment. We share your data only in the limited circumstances described below, and only to the extent necessary for each purpose.
Payment processors
When you make a deposit or withdrawal, relevant financial data is shared with your chosen payment provider – GCash, Maya, BDO, BPI, or whichever method you select. These providers process your payment under their own privacy policies and applicable financial regulations.
Identity verification providers
To comply with KYC requirements, Jili28 may share identity document data with licensed identity verification service providers. These providers process data solely for the purpose of verification and are contractually prohibited from using it for any other purpose.
Game software providers
Your gaming activity data is shared with the game providers whose titles you play on Jili28 – such as Jili Gaming, Pragmatic Play, and Evolution – for the purpose of operating those games, detecting cheating, and maintaining game integrity.
Regulatory and law enforcement authorities
Jili28 may disclose your personal data to government authorities, regulators, or law enforcement agencies where required by law, a valid court order, or a legitimate regulatory request. We will notify you of such disclosures where we are legally permitted to do so.
Business transfers
If Jili28 undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and given an opportunity to delete your account if you do not wish your data to be transferred.
Cookies and Tracking Technologies
Jili28 uses cookies and similar tracking technologies to improve your experience on the platform, keep you securely logged in, and understand how players use the site so we can make it better.
Types of cookies we use
- Essential cookies: Required for the Jili28 platform to function. These cannot be disabled without breaking core functionality such as account login and game loading. No consent is required for essential cookies.
- Session cookies: Temporary cookies that expire when you close your browser. Used to maintain your login session and remember your in-session preferences.
- Analytics cookies: Used to collect anonymised data about how players navigate jili28.click, which games are most popular, and where players encounter difficulties. This data helps Jili28 improve the platform. Consent is required before placing analytics cookies.
- Marketing cookies: Used to track whether you visited Jili28 through a promotional link, so we can attribute our marketing spend accurately. These require consent and can be declined without affecting your gaming experience.
You can manage your cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Note that disabling certain cookies may affect the functionality of the Jili28 platform.
Data Security
Jili28 takes data security seriously and implements industry-standard technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, and destruction.
Our key security measures include:
- SSL/TLS encryption: All data transmitted between your device and jili28.click is encrypted using SSL/TLS technology. You can verify this by the padlock icon in your browser's address bar.
- Encrypted data storage: Sensitive personal data including payment details and identity documents is stored in encrypted form in our databases.
- Access controls: Access to personal data within Jili28 is restricted to staff members who need it to perform their specific job functions. All access is logged and audited.
- Fraud detection systems: Automated systems monitor account activity 24/7 to detect unusual patterns that may indicate unauthorised access or fraudulent behaviour.
- Regular security audits: Jili28's platform undergoes regular security testing and vulnerability assessments to identify and address potential weaknesses.
In the event of a data breach that is likely to result in a risk to your rights and freedoms, Jili28 will notify affected players and relevant authorities in accordance with applicable data protection law.
Data Retention
Jili28 retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. Our general retention approach is as follows:
- Active account data: Retained for the full duration of your active relationship with Jili28, including while your account remains open and for a reasonable period after account closure.
- Transaction and financial records: Retained for a minimum of five (5) years following the relevant transaction, in compliance with anti-money laundering regulations applicable to online gaming platforms in the Philippines.
- Identity verification documents: Retained for the duration of your account relationship and for the statutory period required under applicable AML/KYC regulations.
- Customer support records: Retained for three (3) years following the resolution of your support query, to allow for dispute resolution if needed.
- Marketing consent records: Retained for as long as your consent is active, and for a reasonable period following withdrawal of consent as evidence of your original consent.
When the applicable retention period expires, Jili28 will securely delete or anonymise your personal data so it can no longer be linked back to you.
Your Data Rights
As a Jili28 player, you have meaningful rights over your personal data. We take these rights seriously and will respond to any valid request within a reasonable timeframe. Your rights include:
To exercise any of these rights, please contact Jili28 at support@jili28.click with "Data Rights Request" in the subject line. We will acknowledge your request within 5 business days and aim to fulfil it within 30 days. Where requests are complex or numerous, we may extend this period by up to a further 60 days with prior notice.
Note that certain data rights are subject to exceptions. For example, we cannot erase data that we are legally required to retain under AML regulations, and we cannot provide access to data that would compromise the privacy of another person or ongoing fraud investigations.
Children's Privacy
Jili28 strictly does not knowingly collect or process personal data from individuals under the age of 21. Our platform is intended exclusively for adults who meet the minimum age requirement.
If you are a parent or guardian and believe that a minor under your care has registered on Jili28 or provided us with personal data, please contact us immediately at support@jili28.click. We will take immediate steps to delete any such account and associated data.
Jili28 employs age verification checks during registration and reserves the right to conduct additional age verification at any time. Any account found to belong to an individual under 21 will be immediately closed and all funds held pending investigation and potential return to the funding source.
Marketing Communications
Jili28 would like to keep you informed about new promotions, bonus offers, game releases, and platform updates that may be of interest to you as a Filipino player. We only send marketing communications where you have given your explicit consent to receive them.
You can opt in to marketing communications during registration or through your account settings. You can opt out at any time by:
- Clicking the "unsubscribe" link in any marketing email from Jili28
- Updating your notification preferences in your Jili28 account settings
- Contacting our support team at support@jili28.click
Opting out of marketing communications will not affect your ability to use the Jili28 platform, access any promotions you have already claimed, or receive important transactional communications such as deposit confirmations and withdrawal notifications.
International Data Transfers
The Jili28 platform is operated from and primarily serves users in the Philippines. However, some of our service providers – including game software providers and cloud infrastructure services – may process data in other countries.
Where personal data is transferred outside the Philippines, Jili28 takes appropriate measures to ensure that such transfers are carried out in compliance with applicable data protection requirements, including:
- Entering into data processing agreements with all third-party processors that include appropriate data protection clauses
- Using service providers that operate under recognised international privacy frameworks
- Applying additional safeguards where transfers involve countries without adequate data protection frameworks
The personal data of Filipino players is treated with the same level of protection regardless of where it is processed. If you have questions about international data transfers, contact us at support@jili28.click.
Updates to This Privacy Policy
Jili28 may update this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or improvements to our services. When we make material changes, we will:
- Update the "Last Updated" date at the top of this page
- Notify registered players by email or in-platform notification where changes significantly affect how we use your data
- Post the updated policy at jili28.click/privacy-policy
We encourage you to review this Privacy Policy periodically. Your continued use of the Jili28 platform following any posted update constitutes your acknowledgment of the changes. If you disagree with the updated policy, you may close your account by contacting our support team.
Contact Us – Data Privacy Enquiries
If you have any questions, concerns, or requests related to this Privacy Policy or the way Jili28 handles your personal data, please get in touch with us directly. We take all privacy enquiries seriously and aim to respond within 5 business days.
- Email: support@jili28.click (include "Privacy" in the subject line)
- Live Chat: Available 24/7 through your Jili28 account dashboard
- Website: jili28.click
For formal data rights requests (access, erasure, portability, etc.), please email support@jili28.click with "Data Rights Request" in the subject line and include your Jili28 registered mobile number so we can verify your identity before processing your request.